Cancellation & Refund Policy
Your satisfaction is our priority. Book with confidence with our flexible cancellation policy.
Free Cancellation Up to 48 Hours
Cancel free of charge up to 48 hours before your tour starts.
100% Refund for Weather Cancellations
Tours cancelled due to weather conditions (especially balloon tours) receive a full refund or an alternative date.
Secure Online Payment
After your tour package is personally tailored, a secure payment link is sent directly to you.
Detailed Cancellation Terms
| Timeframe | Refund |
|---|---|
| 48 hours or more in advance | 100% refund |
| 24-48 hours in advance | 50% refund |
| Less than 24 hours | Non-refundable |
| Weather cancellation | 100% refund or date change |
Important Information
- You can submit your cancellation request via WhatsApp, phone, or email.
- Refunds are processed within 3-5 business days after cancellation confirmation.
- Refunds are issued to the original payment method.
- Balloon tours are weather-dependent; in case of cancellation, rescheduling to the next day or a full refund is offered.
- The tour will not wait for late participants; no refund is provided in such cases.
- Custom tour cancellation terms are communicated separately during booking.
Contact
For cancellation or refund inquiries, contact us:
- WhatsApp: +90 545 321 60 03
- Email: [email protected]
- Phone: +90 545 321 60 03